Do providers come to my vacation rental?
Yes. In-rental appointments are one of the most popular ways to use ROAM. Providers regularly serve vacation rentals, private homes, and resorts across Florida, including Pensacola, 30A, Destin, Miramar Beach, Santa Rosa Beach, Panama City Beach, Orlando, Tampa Bay, Southwest Florida, Miami-Dade, Fort Lauderdale, Palm Beach, and Daytona Beach.
How does payment work?
You pay securely through the platform. Listed prices are the provider's rate; the platform fee and sales tax are added at checkout, itemised before you confirm. Customers pay a 15% platform fee, capped at $150 per booking; providers keep 100% of their service rate. Your card details are never stored on our servers.
Are providers licensed and background-checked?
Yes. Every provider on the platform completes license verification, insurance confirmation, and a background check before they can accept bookings. We only accept qualified professionals.
What services can I book?
ROAM offers mobile massage and IV therapy, beauty (hair, makeup, spray tan, skincare), fitness (personal training, yoga, Pilates), concierge healthcare, and events (private chefs, bartenders, photography, music).
What areas does ROAM serve?
ROAM serves Florida. On the Emerald Coast, from Pensacola to Panama City Beach, that includes Pensacola, 30A (Seaside, WaterColor, Rosemary Beach), Destin, Miramar Beach and Sandestin, Santa Rosa Beach, and Panama City Beach. ROAM also covers Orlando, Tampa Bay, Southwest Florida (Fort Myers, Naples, Sanibel and Captiva), Miami-Dade, Fort Lauderdale, Palm Beach, and Daytona Beach.
Can I cancel or reschedule a booking?
Yes, from your booking page. Cancellations made more than 24 hours in advance receive a full refund of service fees (platform fees are not refunded). Cancellations within 24 hours are non-refundable.
Can I book the same provider again?
Absolutely. Save your favorite providers and rebook them easily. Many customers build ongoing relationships with their preferred professionals.